Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Booking.com does not accept responsibility or liability for any reviews or responses. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. She then assigned us a new room. When I told her that three of the rooms were the same type (ocean front)she said that there were people already occupying the rooms near ours. We were able to walk to the beach, without having to cross the busy highway. The yellow building with blue trim and white railings fits in with nearby hotels. Lock in the lowest price from these sites. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please note that all Special Requests are subject to availability and additional charges may apply. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. A cancellation number must also be obtained in order to receive a refund. Also a plus is the parking garage! I was initially very pleased with the Crystal Beach Hotel in Ocean City. Thanks again, we hope to see you soon! Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? The aroma in the main lobby, reminds you of being on an island. Thanks for the review and we hope to see you again! What are some restaurants close to Crystal Beach Oceanfront Hotel? Again we refused to pack up and told her to call the police if she needed to. Bed Bugs. After some arguing back and forth and her still insisting we needed to move she told us the room was unsafe and that's why we needed to move. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. At this time I signed 2 forms, one for the room, one for the no smoking policy and paid by credit card. YUCK! Staff was pleasant. my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. The amenities were fantastic! Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. Room met all our expectations. It ruined what was supposed to be great stress free weekend. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. more. The staff was super friendly and helpful. A private bathroom comes with a bath or shower. Thank you from me and my grandchildren and you will be seeing us again. The day staff was helpful but the night staff didn't seem to care. I take great pride in hearing how wonderful your stay was! Is there a refrigerator and microwave in the rooms? We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We had a certified service animal with us still in training. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. 14 years ago NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. Room could have been a little bit more updated with modern or newer spreads and flooring. Bed Bugs. WiFi is available in all areas and is free of charge. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. There are so many great places to eat within walking distance. Second time staying with u guys and already planning my next visit. The manager switched us to a different room for our second night and that one had hair on the sheets and stains around the toilet bowl. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. The food at the Barracuda Bar was plentiful and good. We shared the Barracuda Como great value for the money. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Posts are solely the responsibility of their respective authors. The lady at the front desk was very standoffish and rude. Loved the jetted tub. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. That was really unnecessary. It has been been recently remodeled and the beds were very comfortable. Review tags are currently only available for English language reviews. It was exactly what I had expected after reading everyone's reviews. Ideally, we'd publish every review we get, positive and negative. 2 Queen-size beds 1 Queen-size bed. We stayed for 6 nights in August 2008. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. What an awful way to start a weekend away. The room was very comfortable and apparently was recently. reason I keep coming back is the top floor, ocean facing. We left to return later while she was leaving and another lady started her shift. <[emailprotected]edbugregistry.com>. Additional charges may apply. Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Thank you so much for the excellent review! The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. It had 2 queen beds. Staff was friendly, professional and helpful. language, whether its just a rating or contains comments as well, etc.). We checked all of our belongings and moved everything into our new room. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Bed Bug Report for Crystal Beach Hotel, Ocean City, MD Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD 21842 Found 3 reports: A from Baltimore on 09/09/2020 Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. La Quinta Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel, Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Microtel Inn & Suites by Wyndham Ocean City. Overall a nice stay I will however try a different hotel next time. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. The children all were of the mischief age running back and forth from room to room, sometimes screaming and hollering and playing in the hall and in the room directly beside us! if the writer is claiming to be someone else). 11 am - CLOSE. The staff speaks multiple languages, including English and Spanish. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. It ruined our next day since I was up until 5:30 am on Tuesd. Posts are solely the responsibility of their respective authors. We checked all of our belongings and moved everything into our new room. Your contribution should be yours. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com Hotels near Crystal Beach Oceanfront Hotel, InterContinental (IHG) Hotels in Ocean City, Hotels near Raggamuffin Jewelry and Clothing, Hotels near Saint-Georges-de-Commiers Station. Anonymous on 09/02/2020 The next morning while waking up, we found a stage 2 larva bedbug. Ocean City, MD, Hampton Inn & Suites Ocean City/Bayfront-Convention Center4301 Coastal Hwy Ocean City, MD, Knights Inn Ocean City201 N Baltimore Ave Ocean City, MD, La Quinta Inn & Suites Ocean City106 32nd St Ocean City, MD, Courtyard Ocean City Oceanfront2 - 15th Street Ocean City, MD, LONG & FOSTER: OCEAN PINES Vacation Rentals Office12216 Ocean Gtwy, Ste 800 Ocean City, MD, Baja's Amusements12639 Ocean Gtwy Ocean City, MD, Baja Amusements12639 Ocean Gtwy Ocean City, MD, Ocean Pines Independent12417 Ocean Gtwy, #7 Ocean City, MD, Ocean Voyager3201 N Baltimore Ave Ocean City, MD, Princess Bayside Beach Hotel4801 Coastal Hwy Ocean City, MD, Thunderbird Beach Hotel600 N Saint Louis Ave Ocean City, MD, Comfort Suites12718 Ocean Gtwy Ocean City, MD, Holiday Inn Ocean Maryland710 N Philadelphia Ave Ocean City, MD, Bonita Beach Hotel8100 Coastal Hwy Ocean City, MD, Madison Beach Motel9 N Baltimore Ave Ocean City, MD, Francis Scott Key Family Resort12806 Ocean Gtwy Ocean City, MD, Bedtime Inn12534 Ocean Gtwy Ocean City, MD, Summer Beach Condominiums3 35th St Ocean City, MD, Ocean Villas II by Evrentals105 120th St Ocean City, MD, Plantation House Bar & Grill12308 Ocean Gtwy Ocean City, MD, Ocean Mecca Motel23rd St & N Baltimore Ave Ocean City, MD, Crystal Sands Motel1705 N Baltimore Ave Ocean City, MD, Dogtel Hotel LLC12006 Ocean Gtwy Ocean City, MD, Thunderbird Beach Motel3110 32nd St Ocean City, MD, Summer Beach Condos3 35th St Ocean City, MD, Bongos12445 Ocean Gtwy, #7 Ocean City, MD, Quality Inn Park De VilleOcean Front And 54th St Ocean City, MD, Ocean Manor107 Wicomico St Ocean City, MD, Rodeway Inn29th Street And Ocean Front Ocean City, MD, An Inn on the Ocean1001 N Atlantic Ave Ocean City, MD, Ocean Club Nightclub101 1st St Ocean City, MD, Phillips Beach Plaza Hotel1301 N Atlantic Ave, #1 Ocean City, MD, Ocean Greenery4805 Coastal Hwy Ocean City, MD, Alamo Motel12614 Ocean Gtwy Ocean City, MD, Marigot Beach Condominium10002 Coastal Hwy Ocean City, MD, Ocean Point Limited9923 Stephen Decatur Hwy, #6 Ocean City, MD, Holiday Inn Ocean Maryland6600 Coastal Hwy/oceanfront, Ocean City, Md 21842 Bishopville, MD, Conners Beach Cafe207 Atlantic Ave Ocean City, MD, Beach Plaza Hotel1301 Atlantic Ave Ocean City, MD, Atlantic Club11827 Ocean Gtwy Ocean City, MD, A Beach Taxi1201 Saint Louis Ave, Unit 2 Ocean City, MD, Bedtime Inn & Suites12534 Ocean Gateway Ocean City, MD. Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. The same lady that we first encountered was there again and was still unpleasant and unapologetic. updated. Thanks again, we hope to see you soon! I didn't even want to give 1 star. She then assigned us a new room. After their trip, guests tell us about their stay. . It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. We loved being on the 5th floor, nice view. *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. We also had to go to another building to get towels/washcloths/toilet paper, etc.. My biggest complaint is about our room location. Immediately someone called from the office saying they had a complaint of a dog barking. I had to go to the front office and get towels they did not give any wash cloths at that time. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. Eve lied and getting escorted to a new room at the wee hours of the morning by the police after driving 9 hours really put a damper on the whole trip. The next morning while waking up, we found a stage 2 larva bedbug. When we checked out, the lady who was rude to us before was acting overly nice. In with nearby hotels a nice stay I will however try a different Hotel next.. 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