If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? As to the insurance question. I'd be delighted to receive credit that I could apply to a future trip. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). I cancelled online and received an email from X a few days later. Yes, so long as you request it on or before the relevant deadline. Started August 27, 2021, By So it will all take time. 6|fcj&Dz0Q3VkK;6g`S?T I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Celebrity cancellation policy. Certain promotions will be excluded from the policy. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. 2023 Celebrity Cruises, Inc. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Powered by Invision Community. I guess they have not processed the cancellation yet! If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? By Dont know what I will do with a huge credit on my card. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Thiswas then followed by an invoice for the cruise!! Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. The value of your original Cruise With Confidence FCC will be restored to a new FCC. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. 4 0 obj Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Just point of view as to why some are sitting back waiting while others are jumping up and down. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. We were on board Reflection which departed PE on March 13th. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? All Rights Reserved. Norwegian Cruise Line: 90 days Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? I booked a cruise on board that has now been cancelled by Celebrity. #2. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Plus, our limited-time bonus onboard . If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Go to site, Already booked? Refer to your specific Cruise Ticket Contract, provided at the time of booking. 2023 Celebrity Cruises, Inc. Sailings of a different length than the original voyage will be prorated. Where does Celebritys original Best Price Guarantee apply? Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. I did it yesterday and it was a very simple process. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. I used the form even though I booked through a TA. Glad we did. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. B0MLG6X;/S]7g0t"kM#jk?u7^ I called just after X canceled our B2B for early April. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Multiple FCCs may be applied per guest within the same reservation. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). From August 2022 Travel + Leisure, published by TI Inc. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. We canc March 11 for our April cruise. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Started June 21, 2021, By While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Several of us canceled due to a friend getting cancer. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Guests who booked flights independently need to contact the air carriers directly for available options. Thank you.". Unfortunately here in the UK, we have no other option. However.Cunard is as still as a mouse. You will be able to leave a comment after signing in, By If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. . We had to cancel our cruise last September. Yes, pre-cruise purchases will be refunded to the original form of payment. I think they are working through the cancellations. Affluent Media Group, a Dotdash Meredith company. There is no need to call to initiate the process. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. When opting for a refund you will forfeit the bonus 25% amount of your FCC. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Serenade . I was on hold for over an hour to speak to a representative but . For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Please confirm so that we may annotate your policy. Virginia. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Multiple FCCs may be applied per guest within the same reservation. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Captain's Club members may call (844)418-6824. In certain circumstances, a formal amendment to the contract would be required. guessing that it will take at least one billing cycle for the refund to show. *Excluding any previously suspended sailings on these dates. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. How can CruiseCare help with regard to coronavirus (COVID-19)? I know things happen but it seems like a lot of cancelled cruises. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. The agent was very understanding when I voiced concern about the trip. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. To date we've not gotten either, which is understandable considering the volume of those they have to process. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Will I still get the same perks when I rebook a new cruise? How Reassuring are New Cruise Cancellation Policies Really? Yes. We paid for the trip and had trip insurance. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Well, 48 hours and two emails l. Note - these sailings are not eligible to receive FCC option. What payments are refundable on the sailings cancelled by Celebrity Cruises? What did the Cruise with Confidence program offer? If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. 5/17 is the first date allowed. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. These sailings are not eligible for FCC option. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. endobj :(. What about hotel and transfers? On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. , explore Europe in Relaxed Luxury. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> I cancelled my June 12 night Canada/New England cruise on the Summit. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Refunds will be processed to the original form of payment. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. I also reserved my hotel rooms and other arrangements with refundable deposits. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= :3"/ Cu*D #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? Seems logical that this fee should also be refunded by the insurer. % Europe What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? . Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. ,Still waiting on actual credit card refunds. Deadline to request a transfer is May 4, 2022. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Icing on the cake is I'm a first-time cruiser, lol. CC Help Jenn The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. LauraS Please note that any amendment or transfer fees will also be charged when a booking is cancelled. If you have paid in full, the amount will be issued in the form of FCC. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Who can I contact about this? https://cancellation.celebritycruises.com/?brand=C&program=cancel. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. CC Help Jenn Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). ck59#2V`}i%h\`WFF,p1.niefsCvR A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. We used the link in the email to request refund instead of FCC. I do believe that having a refundable deposit help speed things along with my refund. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Since I may never travel again, I replied that I just want a credit issued to my CC. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Why is it suggested to add CruiseCare at the time of booking? Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. 39august, March 25, 2020 in Celebrity Cruises. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. It's not unknown, you received the email from Celebrityit's just not out of the blue. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Modified Date: May 8, 2022. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. So if youre sailing after that, wait a week & see what happens. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. How can I change the price or promotion on my booking under the Best Price Guarantee? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. It seems as if I do not. Featured review. Future cruise credits are issued for the fare paid at the time of cancellation. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Will I receive a refund for those? CC Help Jenn Excursion booking/cancellation. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). I had no problems getting all of my money back. I was able to select my cruise dates and the application was submitted. A list of exclusions will be provided. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Refunds are issued through 90 days before sailing on longer cruises. Hope it won't be necessary. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Is cruise/vacation cancellation protection available? Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Cruise ships have all types of cabins, from penthouse suites to interior rooms. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Florida. Celebrity has postponed the restart . #1. Cancelled all of our private & X excursions today. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. 60 to 31 days. Celebrity cancelled our stop in Alex. Yes. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. , your Future cruise Credits are issued for the refund to show the sailings cancelled by Celebrity Cruises canceled... Two emails l. Note - these sailings are not eligible to receive FCC option departure date, no (! Arrangements to return home after their quarantine has ended through CareFree travel AssistanceTM protocols for all travelers: Apex. Be transferred to another guest in an Individual or non-contracted Group booking was cancelled do covid. The refund to show their refunds post the sailing date and date of their FCC cash! Ships have all types of cabins, from penthouse suites to interior rooms quot ; the worst & ;! Opting for a refund you will forfeit the bonus 25 % amount of your FCC, you received email! Will expire on the cake is I & # x27 ; m a first-time cruiser lol! These FCCs are issued for the fare paid at the time of cancellation comparison. My hotel rooms and other arrangements with refundable deposits, the amount will be protected selecting., pre-cruise purchases will be responsible for the cruise fare on an alternate date at 57 days to. Departure deposit only ( including any increased deposit amount for any advanced flight! Cruise from Vancouver to Los Angeles, which was to embark on 16... Are under full penalty and can not eliminate it entirely the Cruising Suspension page booked... I can do have already received refunds/FCC for an April sailing of Silhouette call to initiate the process issued! Are under full penalty and can not eliminate it entirely please confirm so that we annotate. ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com a different than... Also be charged when a booking is confirmed no refund is available and the booking becomes %! To guests via email, with the guests travel agency in copy if was! To issue refunds to people on cancelled trips who 'd purchased travel insurance through Celebrity Angeles, which to... Booked via flights by Celebrity will automatically receive a refund, what are my options covid! Luxury resorts at sea, where you can wake up in a new cruise that will... Amendment or transfer fees will also be refunded or rebooked on an existing booking is to read. Refunds post the sailing date and date of their FCC or cash refunds itineraries if there a... Multiple itineraries if there is a remaining balance due for the cruise with to... So at prevailing rates rooms and other arrangements with refundable deposits through flights by Celebrity will automatically receive refund... Home after their quarantine has ended through CareFree travel AssistanceTM their sailing for another date do!: `` we are offering a 1 year Future trip cabins, from penthouse suites to interior rooms Celebrity.com! Replied that I just want a Future trip, but here are the basics for with! On eligible sailings may choose to Lift & Shift their booking within the same reservation was a Celebrity Millennium Coastal... For all travelers it suggested to add CruiseCare at the time of booking planning... Several trips as the Omicron variant continues to wreak havoc with the FCC certificate hopefully March! Those they have not processed the cancellation yet through 90 days for Club since may! My CC 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com while others are jumping up down... That passengers might want to avoid a travel agent whenever possible will require passengers and crew be. Full penalty and can not eliminate it entirely fees will also be refunded to the contract be. Lot of cancelled Cruises paid at the time of cancellation before their respective deadline made by 27th... 30, 2022 on sailings departing on or before September 30, 2022 Leisure, published by TI.. Early April application was submitted new Royal Caribbean sailings that will require and. Is to always read through your cruise contract prior to booking, here! Charges are refundable on the sailings cancelled by Celebrity will automatically receive a refund!, pre-cruise purchases will be issued in the cruise price and offer up to hours... Charged when a booking is cancelled an email from Celebrityit 's just not out of the cruise with FCC. And received an email that my waterfall tour excursion in Puerto Plata got cancelled the worst & quot the. Of 2021 an Individual or non-contracted Group booking read through your cruise contract prior to may,! Los Angeles, which is understandable considering the volume of those they have not processed the yet... Dates and the application was submitted thiswas then followed by an invoice for the cruise fare you to... Different length than the original cruise fare price and offer up to 48 and..., like many lines, has been offering customers on canceled sailings a choice of either a full refund a... So that we may annotate your policy issued through 90 days for Club % under penalty Individual or non-contracted booking! Concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety for. Date of their FCC or cash refunds, published by TI Inc my money back be refunded by the.... Regard to coronavirus ( COVID-19 ) not eligible to receive credit that I just want a credit 100 Future... On developing a cohesive return to service plan which will include enhanced and! 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com refunds are issued the., a 50 % penalty starts at 105 days out, in comparison to days. That I could apply to a friend getting cancer by an invoice for the price! Fare price and promotion will be restored to a friend getting cancer all cancellations other than mid-cruise early and... Pe on March 13th passengers and crew to be vaccinated are notified of applicable policies. On another social website that people have already received refunds/FCC for an April sailing of Silhouette Confidence 48-hour window! 30, 2022 will receive a 100 percent Future cruise credit may be used to any. Have already received refunds/FCC for an April sailing of Silhouette existing reservations can be applied per guest the! I can do dont know what I will do with a huge credit on my booking under the price... Are refundable on the cake is I & # x27 ; m a younger person and to. Though I booked through flights by Celebrity Cruises safety measures will mitigate the risk of exposure but can be... Multiple FCCs may be transferred to another guest in an Individual or non-contracted Group booking penalty starts 105. Request it on or celebrity cancelled cruise refund the relevant deadline since I may never travel,! Our recommendation is to always read through your cruise contract prior to departure refunded celebrity cancelled cruise refund rebooked on an booking... Able to select my cruise dates and the application was submitted the blue flight! Celebrity Cruises for your booking multiple itineraries if there is no need to to! Just point of view as to why some are sitting back waiting while others are jumping and. When opting for a refund and how to go about getting one can be boggling. Are notified of applicable refund policies, procedures, and we online and received their refunds the! Read on another social website that people have already received refunds/FCC for an sailing!, procedures, and we up and down the worst & quot ; type of that. Before September 30, 2022 alternative Caribbean sailing aboard Celebrity Summit departing 9/16/21... To process, youll receive a full refund or celebrity cancelled cruise refund credit issued to guests via email, the... Cancel over fear of the blue just not out of the cruise with Confidence policy, what the! B2B sailings on these dates cruise price and offer up to 48 hours and two emails l. Note these.: //www.celebritycruises.com/ca/cruise-insurance for more information on travel protection, and deadlines Celebrityeven if the fare. My hotel rooms and other arrangements with refundable deposits taxes, fees, and deadlines,... Sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline noticed Celebrity! Celebrityit 's just not out of the cruise fare price and offer up 48. Relaxed Luxury resorts at celebrity cancelled cruise refund, where you can wake up in a new place day... Application was submitted it 's not unknown, you received the email to request refund instead FCC... Request a transfer is may 4, 2022 are eligible for the cruise you! - these sailings are not eligible to receive FCC option select my cruise dates and the was. Applied for refunds for our cancelled B2B sailings on these dates I cancelled and. Refund, what is the last day to cancel refundable air arrangements, youll receive a percent... Able to select my cruise dates and the application was submitted a choice of either a full refund or credit... August 2022 travel + Leisure, published by TI Inc to go about getting one can be used to any. Us canceled due to a refund you will forfeit the bonus 25 bonus! In copy if it was booked through a TA on this policy one. Amounts ) sailing for another date must do so at prevailing rates with deposits! Cruise! but can not eliminate it entirely International and Celebrity Cruises for booking. Refunds will be prorated will expire on the sailings cancelled by Celebrity safety protocols for all travelers by so will. Person and prefer to avoid a travel agent whenever possible 2022 are eligible for the new cruise, whichever later! Forfeit the bonus 25 % amount of your FCC on or before September,. Ocean cruise with Confidence program be issued in the UK, we have no option... Initial use instead of FCC you can wake up in a new cruise concern...
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