Please call the HSBC Contact Center at 1-800-975-4722 Monday through Sunday 7am 12am ET. Learn what these transactions mean for our customers, here and abroad. Neither HSBC Bank USA, N.A., PF|CP nor any of their respective affiliates are responsible for these charges. Will I maintain that rate? Will this transfer effect my credit bureau FICO score? Insurance and annuity relationships are not impacted by the transaction with Cathay Bank. For East Coast and online customers, certain brokerage accounts that are included in the agreement with Citizens transferred to Citizens Securities on or about February 18, 2022. We are building a simpler, more agile and leaner bank better able to focus our WPB business on serving our target international mobile affluent and high net worth clients. The deals for HSBC's and Investors' branches come after a slew of acquisitions tailored to Citizens' corporate and investment-banking efforts. These or other uncertainties may cause our actual future results to be materially different from those expressed in our forward-looking statements. HSBC uses cookies to give you the best possible experience on our websites. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets This means that if you received a combined statement, you will now receive individual statements for all of your accounts, and that we will be able to share statements for December 2021 and January 2022 with Citizens. More information is available at, If you would like to enroll in AutoPay with PF|CP, you can do so after 12:00 PM ET, September 17, 2022, at. First Bank & Trust is a family- and employee-owned South Dakota state bank, member FDIC, with 22 locations in 17 communities in South Dakota and Minnesota. Read the latest views from HSBC experts and analysis from our economists. Certain closed and suspended accounts will transfer to PF|CP effective September 17, 2022. If I have an introductory rate on my existing account, will that transfer to my PF|CP account? If you believe you are subject to protection under the Bankruptcy Code, please contact our Customer Service Department at your earliest convenience so that we can update the records applicable to this account, if appropriate. Before sending us your information, please read our privacy policy. HSBC One is the one bank account you need to empower your financial wellbeing and become money smart every Customers whose relationships were transitioned to Citizens or Cathay Bank can refer to a separate FAQ. If youre calling from outside the US or Canada, please call, for chat support and the most up-to-date information about the transition, including answers to frequently asked questions and when you can expect new account details. Get the answers with SCMP Knowledge, our new platform of curated content with explainers, FAQs, analyses and infographics brought to you by our award-winning team. HSBC said it would retain a small network of about 20 to 25 brick-and-mortar locations, which will be repurposed into wealth centres to service affluent and high-net-worth international customers. Small business customers who are part of the agreement with Cathay Bank or Citizens can contact Cathay Bank or Citizens to inquire about this service moving forward. When will I receive my replacement PF|CP credit card? . The first letter informed you that ownership of your account was to transfer as of August 20, 2022 (the July letter). You can also chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App, Monday through Sunday 7am 12am ET. Please contact that financial services provider and provide your PF|CP account information. "We remain a global international bank. If you are enrolled in a program that offers rewards and your account is open and in good standing: Your earn rate will remain the same or will improve, depending upon the program in which you are enrolled. Please be aware that the external site policies, or those of another HSBC Group website, may differ from our website terms and conditions and privacy policy. Citizens Financial Group, which has been on a merger-and-acquisition streak, is set to finalize the first of two big bank transactions that have been on its plate since last year.. HSBC Bank USA, N.A. HSBC Bank USA, N.A. Feb 23, 2022 10:26AM EST. I have accounts that are part of the agreement with Citizens or Cathay Bank. If your mortgage or HELOC transferred, look for a letter from HSBC by early February. robert.a.sherman@us.hsbc.com, Richard OConnor Amazon Shop with Points will no longer be available. Limit. Until September 17, 2022, please contact HSBC. Theyll be there to serve your financial needs, working with you to make connections to the right resources here in the U.S. and around the world. HSBC, the biggest of Hong Kong's three currency-issuing banks, said on Thursday it will exit its mass-market retail business in the United States and focus on serving wealthy clients and . If youre calling from outside the US or Canada, please call 1-716-841-7212. HSBC has sold off all retail locations to Citizens and Cathay Bank, depending on the state/country. At HSBC Private Bank, we put our clients at the centre of everything we do. What happens to accounts that are not in good standing (closed or suspended accounts)? The information contained in the July letter has been updated in a subsequent letter from PF|CP and in this FAQ, so please disregard the July letter. At 31 March 2021, US WPB had loans and advances to customers of US$23.8bn, customer accounts of US$47.8bn and risk weighted assets of US$15.7bn the Business to be exited represents approximately 13%, 21% and 11% of these balances respectively. The bank is also selling 10 West Coast branches to Los Angeles-based Cathay Bank. If you have a linked bank deposit account with HSBC Bank that you previously used for settling transactions in your HSBC Securities brokerage account, you will have received a separate letter from HSBC Securities dated December 23, 2021 about the need to contact us and update your settlement instructions. We look forward to serving these new customers and showing them all that Citizens can do for them.. The following 10 former HSBC locations have been converted to Cathay Bank branches: A list of Cathay Bank branches is available at. The bank told investors earlier this year that it was planning to "step up" its. Short for Automatic Clearing House, ACH numbers are unique to each bank in the US. Citizens Financial Group, Inc. is one of the nations oldest and largest financial institutions, with $187.2 billion in assets as of March 31, 2021. Top Rewards Rates. on Feb 18. Select Line of Credit, Business Loan or Business Revolving Line of Credit accounts set up through the branch or contact center, Recurring automatic payments for personal HSBC credit cards, IRS tax forms, so consider downloading and saving tax documents prior to transitioning to Cathay Bank, In preparation for a smooth transition of one or more of your accounts to Cathay Bank, we changed your account statement format from a combined statement to individual statements for each account. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. Investors: Kristin Silberberg 203.900.6854, Copyright 2023 Citizens Financial Group, Inc. All rights reserved. Today I got an alert from creditkarma saying there was a change in my HSBC bank details. See our Cookie Policy. US WPB had reported net operating income for 2020 of US$1.0bn. Terms of the. Roughly 63% of the acquired HSBC deposits are in the New York metro area. 2023. You can also visit the Cathay Bank website or call Cathay Customer Service at 800-922-8429. The maximum interest that a general citizen can earn now stands at 7 percent. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. It currently has 148 American branches - JPMorgan Chase, by comparison, opened 158 new branches alone in the US last year. HSBC will continue to provide banking services, including credit cards to our wholesale banking clients, and to our Premier, Jade and Private Banking customers. Data rate charges from your service provider may apply. All Rights Reserved. If you're calling from outside the US or Canada, please call 1 . Citizens and HSBC announced the deal late Wednesday as part of the London-based lender's exit from U.S. retail banking. HSBC Branches Transitioning to Citizens | Citizens Resource Center Home Transition Status New Citizens Branches View all 1,000+ Citizens branches The following HSBC locations are now Citizens Locations with a * offer safe deposit box services New York New Jersey Pennsylvania Washington, DC Maryland Virginia Florida The information contained in the July letter has been updated as set forth in a subsequent letter from PF|CP and in this FAQ, so please disregard the July letter. I think Premier and Jade customers will stay with HSBC. This article originally appeared in the South China Morning Post (SCMP), the most authoritative voice reporting on China and Asia for more than a century. You earn interest on this account and you can even earn a bonus by setting up their GoalTrack Savings Program. In 2020, we set out a plan to shift our business strategy in the United States to maximize the connection between our clients and our world-class international network. Personal account types that transferred to Citizens include deposit accounts (checking, savings, certificate of deposit), personal credit cards, certain mortgages and Home Equity Line of Credit (HELOC). (HSBC) has sold a number of credit card accounts to First Bank & Trust. You can request a debit or ATM card during the account opening process. Beginning September 17, these accounts will be serviced by Premier Finance Card Program (PF|CP). Before sending us your information, please read our privacy policy. If you are enrolled in a mobile wallet, just before transition, after 3:30 PM ET, September 15, 2022, you will no longer be able to access your HSBC credit card in that manner. Quinn has previously argued that the US remains a necessary market for its aspirations as an international bank, but needed to be smaller and more focused. HSBC Bank USA, N.A. How will these agreements affect me? HSBC is slimming down its physical locations in the U.S., keeping 20 to 25 branches to focus on wealth management for high-net-worth individuals. Personal account types that transferred to Cathay Bank include deposit accounts (checking, savings, certificate of deposit), and certain mortgages. It should take only 7 working days to switch your current account, once your new account is open. Once you do so, continue by following the on-screen instructions. As a result of this new focus for HSBC in the U.S., we are streamlining parts of. Uncertainties that could cause our actual results to be materially different than those expressed in our forward-looking statements include the failure to consummate this transaction or to make or take any filing or other action required to consummate any such transaction on a timely matter or at all. Weve announced further financed emissions targets for four carbon-intensive sectors. ET. If only some of your accounts were transferred, those accounts have been moved from HSBC. We thank those customers for their business. If you have specific questions about your existing investment, variable insurance or annuity relationships with HSBC Securities or life insurance through HSBC Insurance Agency (USA) Inc. speak with your Financial Consultant, if one is assigned to you, or call the HSBC Wealth Services Desk at 800-662-3343, Monday through Friday 8 a.m. 6 p.m. Recurring automatic payments (EZ-Pay) for Personal Loan, Select Line of Credit, Business Loan or Revolving Line of Credit accounts. Insurance and annuity relationships are not impacted by the transactions. Meanwhile, the bank transitioned deposit accounts from 800,000 inherited HSBC customers Saturday and announced Tuesday that it closed its acquisition of 80 HSBC branches. HSBC said it does not expect to have a "significant gain or loss" on the sales. Citizens is getting the banking business at a discount: it's paying a 2% premium on the $9 billion in deposits when most acquirers pay up to 6%, Coughlin said. Yes, you will maintain that rate as long as you meet the eligibility requirements. If you did not already log in with your HSBC Security Device, you will be prompted to generate a log on security code. Brokerage accounts and other investments remain with HSBC Securities, and insurance and annuity relationships are not impacted, As part of our shift in focus and plans to streamline our retail branch network, some of our branches have been consolidated into remaining HSBC locations or transition to Citizens or Cathay Bank, A list of remaining HSBC locations that are converting into HSBC Bank Wealth Centers is available at. PF|CP mailed its first letter informing you that ownership of your account was to transfer as of August 20, 2022 (the July letter). Why did HSBC sell branches and transition some customer relationships to Citizens and Cathay Bank? In February 2020, we set out a plan to shift our business strategy in the United States to maximize the connection between our clients and our world-class international network. Beijing's . Citizens Bank, a subsidiary of Citizens Financial Group, has agreed to acquire HSBC's banking business on the east coast of the United States, including 80 branches; Cathay Bank, a subsidiary of Cathay Mass Financial Holdings, has agreed to acquire its west bank business, including 10 branches. Citizens Bank is a brand name of Citizens Bank, N.A. Beginning September 17, 2022, PF|CP will provide a new online experience to manage payments, alert settings, statement preferences, and more. 1.5%. The following 22 HSBC branches are being converted to HSBC Bank Wealth Centers: On February 18, 2022, one or more of your accounts with HSBC became Citizens accounts. HSBC will forward any checks presented to Cathay Bank until May 5, 2022. Citizens Bank and Cathay Bank, subsidiaries of Citizens Financial Group and Cathay General Corp., have agreed to buy HSBC's businesses on the east and west coasts, respectively. Following are online banking transactions and information that transitioned to Citizens: Bill Pay scheduled with a payment date after February 18, Transfers set up on Online Banking between your U.S. accounts, as long as both accounts are being transferred to Citizens, Future dated/recurring wire payments and beneficiary information, Future dated one-time payment for Personal Loans with a payment date after February 17, Future dated Global Transfers, Bank-to-Bank transfers or Real Time Payments. If your account is open and in good standing, on or after September 17, 2022, please activate your PF|CP credit card after 12:00 PM ET. This next chapter of HSBCs presence in the US will see the team focus on our competitive strengths, connecting our global wholesale and wealth management clients to other markets around the world.. What should I do if I have additional questions? How do I know if my HSBC credit card account is among those being transferred? To set up a global account, click on the My HSBC tab at the top left of the screen and select Add or remove a country/territory. Before September 16, 2022, mail your payments to HSBC at the address found on your statement. See our Cookie Policy. That deal will. Which HSBC locations transitioned to Cathay Bank? HSBC is selling its East Coast branches to Citizens and its West Coast branches to Cathay Bank as part of its exit from most of its U.S. banking operations. Rewards not redeemed with HSBC will convert to Citizens Cash Back rewards at a 1:1 rate. On February 4, 2022, one or more of your accounts with HSBC became Cathay Bank accounts. And if you haven't already, it's easy to enroll in Citizens Bank Online. With assets of US$2,959bn at 31 March 2021, HSBC is one of the worlds largest banking and financial services organisations. After 12:00 PM ET, September 17, 2022, you can contact PF|CP: Mobile banking app: Instructions can be found at, PF|CP Customer Service: 1.833.456.8700 (available 24/7); outside the US or Canada, you can call 1.516.576.8625, Payment mailing address: PF|CP, PO Box 650726, Dallas, TX 75265-0726. What should I do if I have additional questions? Your access to Cathay Bank online banking began on February 7. Effective September 17, 2022, ownership of accounts included in the agreement will transfer to First Bank & Trust, and servicing will transfer to PF|CP. The program aims to provide customers with premium service and experience. Citizens Financial Group, Inc. (NYSE: CFG or Citizens) today announced that Citizens Bank, N.A. Under Quinn, HSBC has improved the profitability of its American operations. Citizens Financial Group has agreed to acquire 80 East Coast branches and the national online deposit business from HSBC Bank USA. Further analysis of the results of our US WPB business are provided in the HSBC Holdings plc Data pack 1Q 2021. Other retail banking and wealth customers transitioned to Citizens or Cathay Bank in February 2022. The PF|CP website is currently under construction and will launch in time for account transfer. Member FDIC. At 3:30 PM ET, September 15, 2022, your access to HSBC online and mobile banking will end. HSBC is closing 82 bank branches this year Credit: Alamy. HSBC is selling 80 East Coast branches to Citizens Bank, and 10 West Coast branches to Cathay Bank. What is the impact on my investment or insurance relationships? The ACH routing number for Citizens Bank is 241070417. Citizens Buys HSBC Branches and Scales Up Expansion Loaded 0% - Series Citizens Bank Buys HSBC Branches and Scales Up National Expansion June 29, 2021 17:00 PM PST - Updated June 30, 2021. HSBC's two local. Wealth Centers offer the same services available to these customers today. Will my Personal Identification Number (PIN) change? serves customers through retail banking and wealth management, commercial banking, private banking and global banking and markets segments. What do I need to do? Beginning at 3:30 PM ET, September 15, 2022, HSBC will no longer accept payments for your account in any HSBC branch, by telephone or through online and mobile banking. What changes for my use of checks, direct deposits, and electronic payments and transfers? Will I be able to manage my account through online and mobile banking? "There is a role for an international bank, particularly one that is capable of bridging the East and the West.". After 12:00 PM ET, September 17, 2022, you can schedule electronic payments with PF|CP. As we move forward, we will be communicating with our stakeholders frequently. HSBC, Europe's largest bank, had just been caught allowing a network of drug kingpins, including the notorious Joaqun "El Chapo" Guzmn, to launder more than $880 million through its accounts. Find information about our performance, dividends, and investor events. Also included in the sale were credit card accounts which were not included in the sale of banking relationships to Citizens or Cathay in February 2022. "They are good businesses, but we lacked the scale to compete," Quinn said in a statement regarding the sale. Date: Date: 13 Dec 2021. QFS 02/02/22: HSBC CHANGING TO CITIZENS BANK Some HSBC ATMs in locations transitioning to Citizens may be inaccessible beginning February 16. If you are enrolled in a program that offers rewards, and your account is open and in good standing: You can redeem existing rewards with HSBC until 3:30 PM ET, September 15, 2022, at, After 12:00 PM ET, September 19, 2022, you can begin redeeming rewards at. Your transferred rewards balances will be available online, through PF|CP Customer Service, and on your statements. Under the agreement, Citizens will acquire approximately $9.0 billion in deposits and approximately $2.2 billion in loans for a 2.0 percent premium paid on deposits at closing. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. We expect US$0.1bn of pre-tax costs to be incurred in connection with these transactions after which HSBC does not expect to generate a significant gain or loss. Our continued presence in the US is key to our international network and an important contributor to our growth plans. Aug 11, 2011 Updated Feb 23, 2021. What changes for my ATM/debit and credit cards? Beginning August 26, 2022, PF|CP will be mailing replacement credit cards with a replacement account number to accounts open and in good standing as of August 21, 2022. Why did I receive two letters from PF|CP with different dates for the transition? HSBC is uniquely positioned to capture more of this US$5 trillion market. Brokerage accounts and other investments will remain with HSBC Securities, and insurance and annuity relationships are not impacted. ", Cathay Bank's branch in Hong Kong on May 27. Our primary business will be a wholesale bank focused on the international needs of commercial and institutional clients. HBUS will retain a small network of physical locations in existing markets which will be repurposed into 20-25 international wealth centres to serve our core international customer base of c.300k affluent and high net worth customers (out of a historical base of c.1.4m). Since the July Letter was sent, it has become necessary for us to change the date of such transfer to September 17, 2022. Your HSBC ATM/debit card and transitioned credit cards are deactivated. The ACH number and your bank account number are used by banks and transfer apps like Zelle or Cash App to identify the exact account payments should be taken from and sent to. Find the latest media releases, HSBC news, speeches and award wins. Where will HSBC Bank Wealth Centers be located? Which accounts transitioned? HSBC employees hit by the restructuring will transfer to Citizens Bank or Cathay Bank, or else transition to new roles within HSBC, according to a person familiar with the British bank's plans. Headquartered in Brookings, SD, it is the largest privately-held bank in SD with over $4 Billion in total assets. We continue to remake HSBC USA to be simpler, more agile, and better able to focus on clients we have the right to win as a leading international bank. Build your career at HSBC. The 80 branch purchase includes 66 locations in the New York City Metro area, 9 locations in the Mid-Atlantic/Washington D.C. area, and 5 locations in Southeast Florida. Citizens Bank has entered into an agreement to purchase the East Coast domestic mass market and retail business banking businesses as well as the online bank portfolio, including 80 branches and approximately 800,000 customer relationships with c. US$9.2bn in deposits and US$2.2bn of outstanding loans as at 31 March 2021. PF|CP will have your last 13 months of HSBC statements, which you can access when you enroll in PF|CP online banking at, If you think you may need any HSBC statement history prior to 13 months, please download these statements prior to September 15, 2022, by going to HSBC. (NMLS ID# 433960). South China Morning Post Publishers Ltd. All rights reserved. Im enrolled in AutoPay with HSBC. It will wind down the remaining 35 to 40 branches. On Thursday the foyer was quiet and receptionist told the Post that the branch does not accept walk-ins, only clients with a referral from the Los Angeles-based bank's US relationship managers. The following 80 HSBC locations have been converted to Citizens branches: A list of 1,000+ Citizen branches is available at, Cathay General Bancorp is the holding company for Cathay Bank, a California state-chartered bank. Customers with questions about the status of their safe deposit boxes can visit their HSBC branch, or chat with us 24-hours-a-day, 7-days-a-week on the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC Bank USA, N.A. Additionally, the transactions have no impact on the investment relationships for our qualifying Premier customers, our Jade customers or our Private Banking customers. Serviced by Premier Finance card Program ( PF|CP ) I be able to manage my account through online mobile. 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