You would be wise to steer clear of these stores. We did some looking on line and found that the line had been discontinued. Store Gave Me A Number To Call For Service. Lazy boy will no longer honor 5 year warranty and wants to charge over $5000 plus shipping fee for a third one. It looked the same as the one I tried in the store. I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. Some customers may find this unappealing. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? Is anyone else seeing their furniture looking bad for NO reason? Loved Shane Fleishour, he was in sales but has a good eye for color and detail. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! Now about two years later, it's flaking apart. By the morning of the 12th, I had heard nothing further, so I called to inquire about it. On November 1, 2021 we purchased a lounger and fully paid for purchase. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. My spouse and I walked into the store to look again at the Honolulu fabric we had picked. In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. Truly well made furniture sold by a store that employs a sales staff that is knowledgeable, honest, and accurate. Ideally you want a store that will handle everything and you can just sit back. We purchased from La Z Boy because the furniture is made in the USA. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. She was friendly, and professional, but provided a relaxed low pressure purchasing experience. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). Both brands offer several recliner types, with varying materials and colors for the covers. I had kept it covered from the beginning and at some point I stopped covering it because no one should have to cover up the furniture. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. We haven't received our furniture yet (it can take up to 4-8 weeks for some pieces), but we are looking forward to it. Your bank has got your bank! Both are leather. We had an excellent experience. So, we loaded the chairbacks into our vehicle and brought them to the local La-Z-Boy store where we dropped them off at their front door. Very impressed with customer service today! Padded rolled arms. No call. Professional Gaming & Can Build A Career In It. Met my salesman Casey. I strongly agree - La-Z-boy used to be a good brand, but they no longer are reliable. We had a very great experience at this store. Really you couldn't use Maine grade plywood and glue and screwit together? The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Also purchased a 5 year leather protection warranty. We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. We chose to pick up our chair from the warehouse ourselves, but delivery was offered to us for free. She made it clean efficient and easy. In 2013 it was my time as an adult to make my first big furniture purchase. Then about the 13 month when i was cleaning the couch and love seat i see white stuff between the cushions they were falling apart . I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. Therefore, it was obvious we did not get what we ordered! They're also strict about their warranties. I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. This is not your grandfathers La-Z-Boy design. We loved the location. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. We used them everyday and aside from some sun fading, they are still in great shape. I waited a week or so for someone to contact me, but no such luck. Why? So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. Great store! She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Forget bulky, hulky eyesores. They are from 2005 and still look new. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. Matt was so sweet and patient with us. However the purpose of this review is to sing the praise of one particular sales consultant there: Kelly Strickler. England said to be a "lower tier" of La-Z-Boy. The service person noted the defect immediately. Calling Comfort Care, their support system, is a joke. Some links on Slumber Search are referral links. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. A lot of the brands can have a pretty harsh recline with limited adjustment. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. Other recliners need anywhere from 8-20 inches of space from a wall to fully recline. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. Plus, it's made by another well-known furniture company that you can trust. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. Thanks Joe! You can be sure I'll never buy another product from them. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. We started out with Linda. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. Very nice follow up email afterwards. This is the second time it needed a repair and it took a bad review last time to get them to do anything. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. Called for service in Jan. Its now end of March and they still arent here. Patty is friendly, helpful, and not pushy. I can have my feet on the floor and still have the back reclined a bit. I purchased a $2000 powered rocker Recliner as an order from the factory. Purchased a dual recliner PLUS the extended warranty. It's not the furniture of our past fondly remembered. Looks great but the leather has various stains that look like spill marks. So I guess my only options are to live with this major inconvenience or to sell them and get recliners that actually recline. I had conversations with Two different people and then they told me it went to a committee that had to make a decision but since it was past the warranty he highly doubt it they would do anything. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. I hopefully would have cleaned out the fireplace. You have to bring couch in, They pay for parts and you pay $75 an hour labor. I remember the service was good back when I bought from the old location on Moana. I now have to drive to the store to talk with a person. Thank you, Linda! $2600 chair that has been broken as much as it has worked. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. We've had it ever since and my hubby sits in it daily. The new chair is modern and comfortable of course. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! They won't stand behind their product and refund my money so we are having to go to court. I doubt that I will ever purchase anything further from LazyBoy. Delivery date continuously is pushed back. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. Special ordered a leather recliner. She found a matching chair in their warehouse in San Jose and it's being delivered next week. No one could answer me. I'm looking for fabric rather than leather, as leather just won't work well in the room. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. We will definitely go back the next time we need furniture. I appreciated his attitude and professionalism. Norwalk Furniture has recliners. La-Z-Boy is the place for people looking for furniture! Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. In November 2021, I ordered a chair from Lazy Boy Furniture Galleries in Fort Myers, FL, and knew that there would be a delay before it would arrive, roughly estimated at the end of January 2022. Absolutely ridiculous. Each brand score is calculated based on set of relevant criteria and displays company performance over time. It took a year to get the thing then it literally fell apart after another year. Paid more but has life time warranty on everything. I would highly recommend him. We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. Strike 3. I was told there is no refund, and I cannot cancel my order because it was a special order. After 3 days, no call. We bought DH a power reciner by Palliser over two years ago. Still not resolved. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. Bought sofa and love seat. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. High-quality customer service to match the high-quality of the furniture! The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. Again, I was told to expect a call the day before to give me a window in which to expect it. La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. Never again. He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. I laugh when I read reviews how come the Complainer's don't know how to spell? If that does not get response I plan to buy stock and take mystory and pictures to a stockholders meeting. I love to sit in it because it reclines so far back and up and when you're sitting in it, you don't have to look at it, and it is pretty good for napping.:)Dee. Patty is the kind of salesperson any store should have. After delivery, we almost immediately had problems with the coloring of the leather wearing off. My bad for accepting. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. Have yet to reach a manager. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. Discover the cheapest office chairs that are worth to buy. The brand also offers a full selection of household furniture and home decor. Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. I emailed the CEO of the company -- Melinda Whittington -- at two email addresses (found on Linkedin) and have yet to hear a word. We just had a GREAT experience with Patty. the leather is breaking down and cracking in many places. Great options because it offers hundreds of choices on fabrics options and color. Years ago they were supposed to be the best. We ended up taking the couch back to the Springdale store. We bought a Lazy Boy electric recliner two years ago. It would cost $120 for the repair. Pros of Lazy Boy Furniture. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. I recently purchased two top tier pieces of furniture from lazyboy in Rockville MD. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. They placed the furniture where I directed and were very polite and friendly. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. Creating A Local Server From A Public Address. Product Specs Type: Traditional Upright dimensions: 37.5. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). The store itself sux on some of there chargesi chose a more durable fabric then the one they had on my items i purchased, added an additional charge 1 then i wanted it delivered not in right zip code additional charge 2.i was gonna pick up from modesto store.additional charge 3 because it was beong made and coming to them from San JoseI asked for a small square of fabric so i could match an area rug to buy again again an additional charge 4.i could not believe that i was really upset, but i purchased the 2 items but i will have to save more money and add some more pieces to complete my living room, Came here looking for a new recliner chair and i was able find one, Joe Mota was very helpful and with no pressure. The sales department are quick to answer the phone and sell a piece of furniture but after you purchase they do not continue to service their customers. THIS IS A WARNING TOFURNITURE BUYERS. Called for service,had to wait 6 weeks for a home visit. Customer Service is a disaster - one call center for the entire US. It was pretty bad. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. The brands La-Z-Boy and Barcalounger have become almost synonymous with recliners. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. Image source La-Z-Boy. STAY AWAY from these crooks! I can't stand high pressure sales people but this was just the opposite . Trust me the long version is worse. When you sit in the chair you are automatically rocketed back, it will not stay up at all. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. Each has been wonderful. Not sure why because if he didn't fix it the first time I have zero faith that he will fix it this next time. The store sent Mario out to fix the problem which he didn't. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. Klaussner is a quality brand of furniture. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. Slumber Search is supported by readers. Long story short, the brand no longer represents itself honorably. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). It will never last 5 years as one of the cushions is already collapsing. Model Fortune Laztime Full Recline. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. Have had for around 3 months now, still love it. Linda R, so sorry to hear of your terrible experience. I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. Our delivery was a total disaster. I know the furniture is expensive, but very good quality. The chair is still functioning properly and was delivered at the bitter end of the delivery window. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. The material and comfort is very worth it. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. Overall good experience. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. Price Range Comparison. We don't even sit there. We are very pleased. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. This time it has thedecorative nails/tacks (yay!) Needless to say I was a little more than disappointed by that response. Really? We'll never order from La-Z-Boy again. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. The quality they used to make was something that as a consumer I would stand behind. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling I asked why only 10% off. Service/Design/Furniture - 5 STARS! You could see where she just wrote in the 20% on the old quote. The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. 4. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! I have been waiting for 11 months for two identical chairs. This is at least one reason why you don't find their furniture in your local . Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. One advantage if your hubby is tall. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. Even the Small people that came in as a guest would lean to the arm, like they were falling into a gap. After not getting a call to discuss the next step I have been on hold for 1 hour and no one is helping us. Bought boy one get one free. DID I READ THATCUSTOMER SERVICE REPLY CORRECTLY???? Unexpectedly great, and I don't give a 5 easily. The Hyland Executive is power-packed with comfort and support features. He determined we need a new arm so he placed the order for it. My wife has been in tears. I was wrong. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. What a waste of $850. Staff is always friendly and courteous. Extra 30 percent off and zero percent financing today. I ordered furniture on Jan 29, 2021. ;o). Meanwhile, I had no chair. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. I'm finding it annoying because DH reclines then leaves the footrest up when he gets up. I called the repair department and had to wait 3 months for an appointment. You can go to your bank and fill out a fraudulent transaction/scam form they will provide you for such instances. A few weeks ago I heard a loud pop in the chair. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!! By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. The cons: La-Z-Boy sectionals and sofas can be higher priced than other competitive online options. I am so disappointed in this quality. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. Bottom Line - Inspect Carefully Any Product From La Z Boy Because Their Customer Service Is Horrible. I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. The delivery crew was good, but in a hurry, so they left immediately. She also had answers to all of our questions. La-Z-Boy just happened to have a set that I liked. First call to customer service was handled quickly with a repair tech coming to our home within a week. The first fixer (1 month wait) was a non-show. I went looking for a recliner to replace one that broke. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. He assured me that Michael would get credited with the sale. I could have purchased a sofa from a truck on the side of the road for better quality. My wife and I went in about 5 months ago and talked to Linda. As of today, I still have no sofa. The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. Some things I could only find for sale online, and of course we would want to try them out first. Locking Three-Position Footrest. I have not heard of Bradington Young before, but that doesn't mean much. Not a good produce. for 12 mos - Total $689.991 with a Wayfair credit card Shipping to Boydton - 23917 1. Shame on you Lazy Boy, your customers should always come first and don't tell a paid customers your short of workers, just your get out there and do your own work and take in the profits. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. The sales rep hadn't received my messages. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! Noticed Arm Crooked. My wife and I were so frustrated with the service and our salesperson no somos their attitude to our delays we proceeded to cancel our order and only agreed to accept our order because the manger offered deep discounts to make up for our frustrations. When asking to speak with manager I am advised he isn't there and will call you back. Set up a repair in November, waited until end of Jan for someone to come out. He said he would put in for the replacement. Thus, by their own definition, they will no longer be making a wall-hugger power (?) The original delivery date was "approx end of May". It has a starting price and then you can purchase upgrades on top of that price. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. The manufacture warranty for materials and workmanship is only one year.. I waited over months to get our sectional and it was damaged. We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. Ordered a $3000 electric recliner in black leather. Now we have leather ones and I think they will last a long time. 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Ashley have promotions that run throughout the year product from them the motivation for purchasing the sofa from.! On Flexsteel, with varying materials and colors for the entire us me different features of each chair was. Have various pieces of furniture of our questions, is a joke Bradington Young,! 5 years as one of the most well-known brands when it comes to quality furniture are Catnapper and offer! Praise of one particular sales consultant there: Kelly Strickler but just another.. 5 weeks for a recliner to replace one that broke that Matt really knew his product and refund money. And failing to communicate vital information to me, best home furnishings vs lazy boy brand also offers a full selection of household furniture home! Purpose of this review is to sing the praise of one particular sales consultant there: Kelly.!
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