Only three arrived. In the email body, please write your PURCHASE NUMBER starting with ATRU3. However, for our South Ruislip site results are same day before midnight. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Its 7 days gone now and no sign. Its been almost 2 weeks and no results. How many stars would you give atruchecks.com? Scammers!! Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. Avoid at all cost. I have requested a refund from the credit card company and am booking a same day results service. Please avoid for your own sake. Ordered covid tests. Results will be reported as Negative/Positive. I would like a refund but no reply to emails and their contact number doesnt work. Join the 1,619 people who've already contributed. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. From TrustScore to star rating. Didn't even had an apology and obvious didn't have a refund. How many stars would you give atruchecks.com? Still nothing. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. We also offer home or workplace visits by a qualified nurse. Here are 8 tips for writing great reviews. I bought a kit from Atruchecks back June 2021. The results (and certificate) will be emailed to you to the email address you have registered. Do not get your test from here. DO NOT USE ITS A CON. The number in the website go unanswered or automated response. Please follow the instructions outlined in the steps above. Would select zero stars if possible. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. It was immediately taken care of and within less than 24 hours I had my negative certificate. Three convenient options to collect your sample. !I would not recommend these con artists AT ALL! Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. Join the 1,619 people who've already contributed. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Another person arrived for testing they booked the day before. It goes against our guidelines to offer incentives for reviews. Customer service is non existent and the c9mpany cannot be trusted. and this has delayed our Quality Control checks. I want a refund immediately as possible. Eurofin are still offering testing at this location. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. very bad customer service Blood tests from 29. Companies can ask for reviews via automatic invitations. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Confidential results Email us with the subject header as PIN NUMBER2. Still nothing. Your experience matters. AVOIDPaid for two day 2 tests after returning from holiday. I have seen fraud company's in India but wondering is it the same in UK also. We also ensure all reviews are published without moderation. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Join the 1,629 people who've already contributed. How many stars would you give atruchecks.com? RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Date of experience: 04 May 2022. I wish I'd looked here before ordering day 2 tests. Flight on 05/06/21. If visiting a partner clinic is difficult for you. I paid 121.99 including postage. Your experience matters. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Most of our tests are suitable as a finger-prick collection. How many stars would you give atruchecks.com? Not one. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Untrustworthy, unreachable, unresponsive. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. I have sent countless emails and not one single email. Getfeedback. Don't order from them if you can. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Atruchecks sent me someone elses results with full personal details. A positive result will confirm the detection of COVID-19 IgG antibodies. The system enables the use of various . popular. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. 3 days turnaround. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Companies that find themselves unable to cope with the demand frequently claim government-approved status. Words simply fail me. It appears they forgot to send a follow up instructions. Here are 8 tips for writing great reviews. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. 24/7 trustpilot 5-star help line not taking calls any more. This is an important test to help track changes over time to ensure peak health and fitness. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. How many stars would you give atruchecks.com? | Read 21-40 Reviews out of 1,532 One big scam from a government backed company run by a conservative candidate. This company is a fraud. We saw no mention of this on the website! I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Blood tests from 29. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. We have availability 7 days a week between 09:00 am to 16:00 hours. Your experience matters. Firm offers 92 two-swab . Booked day 2 & 8 tests before travel to the UK that never showed up. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Day 2 and 8 postal test results never received. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) I cannot get hold of a single person to tell me where my tests are. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. I bought a kit from Atruchecks back June 2021. Covid19 testing, Coronavirus testing. - This test is for, and to be used by,people aged18 years and over. The website states you should have your results within 24 hours. Your experience matters. Massive scam company. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Scammers. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. All results will be reported to Public Health England. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They help you relax. Verification can help ensure real people write reviews about real companies. This is not acceptable. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. Have recommended to UK Government to be removed from recommended providers. My son and I gave samples for fit-to-fly test. Sent in early June. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Here are 8 tips for writing great reviews. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. This company is useless. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Inform the Metropolitan Police of all incidents 2. We value your feedback and we are sorry if you have had cause to complain about our services. You're employed by or work for, or. Very unethical and misleading. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Total conman Atroshi. Follow three easy steps which help you take control of your health. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. One big scam from a government backed company run by a qualified nurse after the day i actually it... For a seat in Parliament 7yrs ago FFS i shall sue HM government for negligently approving this crew test for... Your sample and post back the enclosed prepaid envelope to our accredited lab processing... 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