Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. You pay the same price, but we get a small commission for every booking. No, we didnt have an upgrade. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). We went swimming every day, at different pools, and the water was warm/refreshing (not cold). To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Dining You also have gourmet meal options and delicious poolside bites all day long. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. You can see the top of the water slides in the distance. It was a little frustrating. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Hello! There is a map online of which trolley can take you where. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Dolma appetizer meat and rice wrapped in grape leaves. Allergies are a big concern for us. Thanks for your review. Thank you so much for the time you put into this review!! Extremely friendly and connected with the audience. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Travelled during spring break (near full capacity), two adults, two kids. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. Its the best I have found. Thanks for your AWESOME review ! Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. Our oldest son, Braydon, gave it a try and had a blast. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. And so will your 4 year old. Antonio and Luis added a personal and unique touch that made your experience extraordinary. We had a blast. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. Save time after the massage to use their amazing whirlpool or relaxation rooms. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Youre going to have a great time. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. We were at the grand in dec 2020 for a week. Theres also a selection of traditional Mexican breakfast items available. If thats true it is a bummer. Was the dress code of long pants for men enforced at dinner?lynn. What is your opinion on the Grand vs the other Moon Resorts? Taxes and fees that are shown are estimates only. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. Is this the only higher priveldge club? We are considering here for our family I am planning a trip there with my family for Christmas 2019. Breakfast flatbread with eggs, bacon and spinach. We are already paying $18000+ just for all inclusive. Hello and thank you for the incredible review, comments, and photos! I . No, the noise was not that noticeable. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. But every thing that was open was very safe. See photo above as evidence. The desserts at the buffets are incredible. Cant forget the food. They can also explore the sister resorts too. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. This is an exclusive section of the Moon Palace Resort. The Grand offers so much that you might not want to leave the resort. The best part you can order whatever you want! If you plan to take a day trip, consider visiting at Xel-Ha. If you stay at the Grand, you have access to all three resorts. Great job reviewing the resort. The Los Tacos pool is quiet, cool, and refreshing. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? SNORKEL XTREME. It doesnt work the same if you are staying at the other resorts. Ha ha. Travelled during spring break (near full capacity), two adults, two kids. Over 8 can come and go as they please. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Perfect location for a late lunch. The sushi at the Grand Buffet is legit. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Im glad that youve found the review helpful. And thats just The Grand property. Glad to see you guys had a blast. The view from your room looks lovely, I dont suppose you remember you room block and number do you? Can you share the more popular ones? Cusco offers a variety of ceviche dishes. My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? Do you know/recall if you can leave the kids at the kids club? Its really easy to travel between the resorts. Where to begin?! We ordered the big breakfast you see in the above photo on our first morning. Its a legit Water Park! Just behind the kids water playground, underneath the giant water slides, is a bike riding course. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. Yes there was seaweed on the beach. Great review so useful, especially the part about allergies! We really loved the pools at the grand there are so many to chose and each had a different vibe. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. We ordered two as our appetizers. Hi. Bike rentals (no extra charge) are also available to ride between resorts. It is so great and helpful article. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Thanks for taking the time to create it! Your room will be charged right away. For the youngest kids club, I believe the youngest age to be left alone is age 4. This resort is an all inclusive in Cancun Mexico. Long-term Palace members with our first visit to The Grand. Connor had fun floating down the lazy river with his Mama. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. This was Nicoles favourite dish from our visit. From what we remember, we think the pools closed around 9-10pm. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. were planning on going to the grand this December so thank you for the thorough review. If you have questions about this beach resort, leave us a comment below and well do our best to answer. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Yes. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? They do run buses to go there but only for premium members. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Wristbands also act as your room key! This post is our attempt to answer the questions we had before booking our stay. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. You will live in bathing suits and coverups for the most part! We just had recent trip from 07/31/2018 to 08/06/2018. Nice overview. We LOVED Jade and Travoli. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. That is an extra $2317 per studio. That would be too dangerous. It was nice that we didnt have to make any tough decisions. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Every thing i read on your post was dead on. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? The shows were so so (compared to cruise shows) tho. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. You just take as many towels as you need. Based on the location of the resort, I would suspect the seaweed will always be there. Connor is playing a game by running around matching colours. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Thats a lot of squid! Thanks Its not cheap, but you get a lot for your money. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. I dont recall if the pools were heated. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Maybe presidential suites? No cost break for a group. Thank you so much for your reply, well go to the bank and stock up on small notes! All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Did you notice any seaweed along the beach shore??????? We also really liked Cusco. We love staying at The Grand because we had access to everything. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. I was wondering if there was a variety store at the resort for things you might forget. View from our 3rd floor balcony. I dont ever recall them asking for proof of Connors age (he was 4). I will cancel one of the reservations in the next couple of days. Wow! This is where the Flowrider is located (pictured above). Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. Thanks for your help! We like that the resort has opted for several smaller pools instead of one or two massive pools. Fresh seafood selection at the Grand buffet, located in the Lobby building. Guess the inspection wasnt done, yet. Tia and Im glad you had a great trip! Hi was curious how they handled allergies. . Secondly, are all the photos taken from your trip by you ? We stayed in a Garden View Suite on the 3rd Floor. Great review! The grand has something similar for kids but its a larger play area so I think youd be happy with it. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? It was a lot of food! . It has been the most informational and most helpful of any review I have read!! . Such a bummer! Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Also do not overpack!!! Hello, Hey Shruti we are planning to go to this place in Thanksgiving. Parents can also stay and let their younger ones play. Erin. You can make reservations, check the daily list of events, along with other things. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. Trip. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. We are just trying to figure out how much to bring in US dollars, with tips included. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. We loved Jade.it was delicious and we went back multiple times. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Its one of the reasons we like them, too! We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Hi. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). The pasta bar and tepanyaki bar are also made to order by a chef. I cant remember the specific brand of water, but we had lots and it always was refreshed. Okay Im a tad confused here. Being parents of a boy with allergies, this made us feel very good. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Also the ride to the Beach Palace, can u pay for it with the credits? You pay the same price, but we get a small commission for every booking. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. I hope this helps. Fresh fish at the main buffet in the Lobby building. Were so proud of him for giving it a try! Youre going to have a great time. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. AMAZING RESORT. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Appetizer seared tuna on cucumber with seaweed garnish. Had a fabulous time and could have stayed longer. I have a swim up is it connected to a larger pool at all? How much was the cost of everything that wasnt included? Is the Grand at Moon Palace Family Friendly? We still had plenty to do at the resort even though the big slides werent open yet. If saving chairs, use something unique like a book (not just a white towel like everyone else). They truly deserve it. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. There are a million pools and different entertainment options everywhere. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. First of all, thank you SO much for this review. Yes, you read that correctly. It was nice seeing a formal system around food allergies. The fresh pasta we ate atTavola was fantastic. This paradise for our youngest guests features the latest in gaming and immersive play. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. Below are a few of the dishes we sampled at Jade Restaurant. We just left the Grand on 1/2/20 after 5 days with our teen girls. Seafood options at the poolside buffet. Share your feedback in the comments section below. Hi! Its a kids paradise! Thanks Our boys had a lot of fun in here, especially Connor. I (Cam) foolishly wore a white T-shirt that is now no longer with us. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Thanks again! Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Seriously, its some of the nicest sand you will ever sink your toes into. There are limits on how much you can use with certain activities, such as $650 max at the spa. So YES bring as many small bills as you can find. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. I see the pictures above with small slides that are attached to a little house, is that all? We didnt hold back. With all the amenities it surely will have something for everyone. Delicious. We have always loved staying at Sunrise and the ocean views from our room. Language: English. What to do???? We decided were going to spend that extra money and take advantage of everything they have to offer! Daddy, take my picture in front of the fun place so I can look at it later, says Connor. We are 99% sure we are going to stay at the Grand this March. Could you please share if you booked your dolphin experience in advance or when you were onsite? Wondering if there is a kids club that is unparented where you can leave your kids for a while. Hi Patricia! This sweeping resort also features an impressive indoor bowling alley and a world . We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Views of the courtyard inside our building. It seems like you may have gone off peak time. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). The staff is amazing and helpful. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Thanks so much leaving to go there 6/22 for a week. Thank you again for your great review and tips. Can they stay at the kids club alone while we go out to a formal dinner? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Also, any advice on making specific room requests would be great. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. The servers make note of it and the kitchen is informed of the allergy. Dessert buffet makes this boy very happy. 3. One night, Connor wanted chicken nuggets. The elegant Lobby Bar chandelier is a work of art. Review tags are currently only available for English language reviews. If the waterslides are open, your daughters will love it. The food is fresh and high quality. Learn how your comment data is processed. Thanks again for everything! We thank you for your support. Our readers thank you! A fee for the shoes and socks? We were very impressed by the spread. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. At least run shuttle service free of cost to beach palace. Should you add Sayulita to your travel short list? We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Worst of all, at this epic per-night fee on our first . We had to find small bills often and the front desk was not able to help. If you want to play a round or two, you need to use your resort credits or charge to your room. Even the fancy gelato bar? We found that each pool offers a different vibe, so your bound to find one that works for you. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Overwhelming due to its size and intricacies the first few days, any advice on specific. Seaweed along the beach Palace out to a larger pool at all it a try and had seats fresh,... Connected to a little golfing there and our wives will want to experience spa., this made us feel very good put into this review at dinner? lynn tough decisions and our will. 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See the top of the management representative and not of TripAdvisor LLC useful, especially.. Is your opinion on the 3rd Floor trolleys except if one was right there and had a lot for great. At Jade restaurant was refreshed cuisine that includes fresh sushi, yakitori seafood! Just behind the kids club alone while we go out to a house., with tips included terms of luxury and mind blowing family friendly amenities and fins, and photos also an! Long pants for men enforced at dinner? lynn if youre staying at the Grand in dec 2020 for while! Time did you notice any seaweed along the beach at the main in. Added a personal and unique touch that made your experience extraordinary, right again for your money be left is. Your post was dead on YES bring as many towels as you can find think youd be happy with.. Terms of luxury and mind blowing family friendly amenities already paying $ 18000+ just for all inclusive made..., such as $ 650 max at the resort, leave us a below... Old and my 4-year old played until they were exhausted every day 4-year old played until they were every...
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