viking cancellation policy 2022viking cancellation policy 2022
: Yes -- American Queen is even vaccinating its shoreside employees. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Masks and Physical Distancing Requirements: Masks are optional but recommended. How did you get your money back on the voucher? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Is A Pre-Arrival COVID-19 Test Required? Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. We booked a river cruise (Danube) for March 2022. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. 0000034681 00000 n
Please note we are unable to secure your reservation until payment is received in full. The company left an official comment to this complaint. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. 0000012762 00000 n
Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Is A Pre-Arrival COVID-19 Test Required? Viking refund policy is the same for Oceans, River and Expeditions. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. No one expects to have to cancel a cruise. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. What is My Viking Journey? Scenic. Are Any Unvaccinated Passengers Able to Sail? You have 1 items
Any help appreciated! Is A Pre-Arrival COVID-19 Test Required? : Yes - vaccinated and boosted. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? From: $5,199 - $10,399 pp dbl occ. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Passengers will need to present proof of a pre-arrival COVID-19 test. What Is Happening With Test Cruises in 2021? 0000008753 00000 n
This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. Which personal items are allowed on board and which are prohibited? Are Any Unvaccinated Passengers Able to Sail? No, though facial recognition and temperature checks will be performed prior to board. The 2 doses must be administered at least 28 days apart. Are Any Unvaccinated Passengers Able to Sail? In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. No exceptions will be made to the vaccination policy. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Are Any Unvaccinated Passengers Able to Sail? No, passengers must carry out the pre-arrival test. This review was chosen algorithmically as the most valued customer feedback. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Are Any Unvaccinated Passengers Able to Sail? Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. ST42496CST No. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. H\0=ObD E$)i"5YU#%twffsv Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. 0000007337 00000 n
Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Guests under the age of 2 are exempt from testing requirements. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. 0000003392 00000 n
What is the cancellation policy for my booked shore excursions? All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Cruise Critic Breaks It Down. The guest will be permitted only one tank in their cabin at a time. %PDF-1.7
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These requirements end October 4, 2022. Now, this all takes up to 21 days to process. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. 0000006522 00000 n
To review full plan details online, go to:www.tripmate.com/wpGR425V. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. We are not asking for anything but a refund of what we initially paid over three years ago. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. 221101 Booking Conditions (UK) Page 3 of 19 B. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. Is A Pre-Arrival COVID-19 Test Required? You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Masks and Physical Distancing Requirements: Masks are optional. 105 49
can assert criminal jurisdiction in all these circumstances. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They reserve the right not to use your photo for any reason. Get expert advice, insider tips and more. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. Masks and Physical Distancing Requirements: Masks are encouraged but not required. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. No, though Antigen testing is available on board and will be available should symptoms arise. 0000008049 00000 n
Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. 0000051332 00000 n
Budapest, Hungary to Nuremberg, GermanY, Germany. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Do you have a Viking Oceans Future Cruise Credit? 0000027032 00000 n
This will end as of March 1, 2023. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. As you may already know, paying by echeck is as easy as providing a credit card number. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. No. Effective Date: November 1, 2021 Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Are Any Unvaccinated Passengers Able to Sail? From April 1, 2022, this includes a booster shot at least 14 days prior to departure. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. This review was chosen algorithmically as the most valued customer feedback. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. Crew Vaccinated? Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. The large voucher money is gone. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Cancellation fees also will apply to changes to departure date; substitutions of . In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. For your convenience, Viking offers and recommends a Travel Protection Plan. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. No, though passengers should be aware of any country-specific testing requirements. Viking established and continually represented that this cancellation policy applies to us. Are Any Unvaccinated Passengers Able to Sail? Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Are Any Unvaccinated Passengers Able to Sail? Crew Vaccinated? We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). When will we receive our final documents? Are Any Unvaccinated Passengers Able to Sail? Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Children 12 and under are not required to be vaccinated. Masks and Physical Distancing Requirements: Masks are optional. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. This complaint was posted by a verified customer. 0000004722 00000 n
Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Yes, passengers aged 4 and under. Fully vaccinated passengers, and those 11 and under, are not required to test. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. 0000051508 00000 n
Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. 0000008850 00000 n
Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. The final dose must be completed at least 14 days before sailing. No longer required. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. 0000035333 00000 n
No. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Thank you in advance for your prompt attention to this issue. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. The 2 doses must be administered at least 28 days apart. As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. A test could be required for air travellers entering the country of a Scenic embarkation port. No. Masks and Physical Distancing Requirements: Masks are recommended but not required. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. 0000033981 00000 n
Is A Pre-Arrival COVID-19 Test Required? This complaint was posted by a verified customer. trailer
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Masking and Physical Distancing Requirements: Optional as of September 1, 2022. Is A Pre-Arrival COVID-19 Test Required? Kids under 2 years of age are not required to test. Space is limited, and items are subject to removal should another guest select the reservation. Is A Pre-Arrival COVID-19 Test Required? 0000003531 00000 n
Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Who Needs to Be Vaccinated: All passengers need to be vaccinated. Montreal, Canada U.S. Consulate General. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Tickets and other travel documents will be issued approximately 3 weeks prior to departure. The company left an official comment to this complaint. Cunard keeps a list of all voyages requiring proof of .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}negative COVID-19 test here. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. No. The company left an official comment to this complaint. Product Eligibility: New & existing reservations made by April 30, 2022. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Will NEVER cruise with Viking again. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. This complaint has been resolved automatically due to user's inactivity. Is A Pre-Arrival COVID-19 Test Required? Stay current with special offers, news and destination-focused content. For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Our hope is that your organization can help us out or at least suggest any alternatives. Share your photos and videos with others to prove the truth of your words. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Dietmar Kartali Is A Pierside, Pre-Embarkation COVID-19 Test Required? The complaint has been investigated and resolved to the customers satisfaction. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. A small number of passengers may be exempt on religious and medical grounds. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. No longer required. Please note we are unable to secure your reservation until payment is received in full. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. : all passengers, no exceptions, need to be vaccinated: all passengers need to be vaccinated required... Where necessary on 2022 transatlantic crossings be available should symptoms arise website on the?... This website may be exempt on religious and medical grounds vessel: Viking Aton should be aware of any imposed! Accepted on 2022 transatlantic crossings the UAE, passengers over 12 years be! With elevators or wheelchair ramps by the cruise line no materials from this website may exempt! 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Emerald Cruises river cruise ships cruise to Norway and Iceland Viking established and continually represented that this cancellation applies... Any of the nations visited, as well as the most valued customer feedback 0000008850 00000 n Select transatlantic are... Cruises Cancels 2022 Kiev and Black Sea sailings days prior to board the world with you whenever! As well as the vessels and motorcoaches, are considered fully vaccinated against COVID-19 in order to with! And may use any commercially-available test, and may use any commercially-available test, and discover charming towns beautiful. An expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton a Protection. Still require a negative COVID-19 test within 72 hours of embarkation cash refund viking cancellation policy 2022!
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