You can collect it yourself from the nearest FedEx office. G. Create an account to follow your favorite communities and start taking part in conversations. It can be done either through email or directly on their helpline number1-800-463-3339.You must be ready to keep the tracking number in hand. How to contact the FedEx customer care center? However, you may visit "Cookie Settings" to provide a controlled consent. You should immediately return it to the company that delivered it, or contact them to pick it up. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. What happens if my package was delivered to the wrong location? Cookie Notice My husband saw your truck and driver bringing package to our neighbor. It was signed under a name that wasn't mine, or anyone that I know. Third, the link's URL looks suspicious and unofficial. A center will check all the scans critically to discover the last location. Saying they're being delivered to the wrong address implies you had information that they were going to the wrong address and closed other possible problems. How to avoid misdelivered packages in the future, https://www.fedex.com/en-us/customer-support.html. That was my biggest worry was somehow being held legally responsible for the disappearance of this package if it never made it to the person named. Enter your tracking number into paypal and you would win a case. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. With access to valuable data, you can fix these problems internally. In some cases, deliveries will go to the wrong address due to human error on FedExs end when the address is not clearly visible. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. In short, a misinterpretation could then lead to an address correction fee. Clearly different addresses, both clearly labeled on the houses. By law, you may keep the merchandise and consider it a gift. Use correct spacing: Make sure spacing is proper and avoid unnecessary spaces. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Some boxes with an incorrect address could be delivered to the wrong address. More than likely, FedEx either misdelivered your package or they had the wrong address. If you have doorbell camera footage, be sure to share it with . FedEx Mobile Tracking is the most convenient tracking equipment. Having an organized pantry is a great start, but a deep pantry presents a few challenges. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. Well, this is everything nice, accessible.is your address correctdid you recently move???? For example, lets say that you recently changed addresses. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. This can possibly prevent theft and total loss of your shipment. Typically for Amazon, they will just abandon that particular product. Parcel Monitor offers an all-in-one tracking solution for your FedEx packages - residential or worldwide, inbound Asia or . After that, you will provide everything mentioned earlier along with some information about yourself including your full address to ensure you are the rightful owner of the missing FedEx package. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbors house or leasing office). Nick Durante is a professional writer with a primary focus on home improvement. To make sure that your package arrives, you could try to include delivery instructions in your purchase. Your FedEx tracking number is either a 10-digit, 15-digit, 20-digit, or 22-digit unique code. Why is sustainable development important for future generations? A reroute is a request to change a delivery address from what was originally on the air waybill or shipping label. Anyone else have this issue? Unfortunately, because of that, you are more likely to get a refund from the shipper than from FedEx if your purchase was over $100. As a matter of fact it most likely won't even have YOUR address visible anywhere and he'd be none-the-wiser. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. While some may be, others will get declared value coverage (which is not the same). Finally, sometimes when packages are being processed, they can be mislabeled by FedEx. Specify a distinct detail about your house which is quite unique leaving no room for any error at all. FedEx may not give you a refund if the package is not insured by the shipper. Tom is a distinguished professor at Babson College, a research fellow at the MIT Initiative on the Digital Economy, and a senior . It lets you track packages from shipment to arrival. It is rare for a shipment to be delivered to the incorrect address, but it does occur. Theyll keep looking until they find a way to track down the package. In that case I feel like I have a moral obligation to try to return the package to its rightful owner. All the updates that FedEx gives are real-time and are shown on a single page. If your answer is recently, please read on. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Fedex doesn't address the package- that's done by the shipper. Where can I find the nearest FedEx location to drop off or pick up a package? They never investigated any further that I can tell, closing the case as delivered. What to do if FedEx keeps delivering to the wrong address? In short, do everything that you can to make your location stand out so that the delivery person faces no confusion in identifying your house address. If I have the email stating that I contacted FedEx to deliver my package to a local store location for pickup but the driver still delivered it to the wrong address, who responsible? New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. What do you do with a FedEx package that isnt yours? Not a duplex, complex or any other kind of shared living. I have a ring doorbell - and I checked for a recording at 1:33PM when the tracking says it was delivered, and there was nothing. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. To start your claim, fill out and complete the online claim form. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. Now that we have covered the processes of missing shipments and how to potentially resolve them we can now take a proactive approach and help avoid FedEx delivering to wrong address situations in the future. Whether it be filing a claim or getting a refund, lets take a look at what you should do when FedEx delivers to the wrong address. What NOW???? Fedex delivery manager might help. Try this: Call 1-800-463-3339 and you will be directed to an automated voice message system. Perhaps, it was a mistake by the delivering staff who read the address wrong or someone at the post office didnt note down the address correctly. You should NOT keep a misdelivered package for any reason. What happens when no one is at my home or office to accept a shipment? However, keep in mind, that FedEx will not be able to do anything nor cover a package that was deemed lost after it was delivered. Well, the great news is youve found a great source to help you retrieve your lost shipment and possibly help prevent these unfortunate events in the future.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_10',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); In this guide, we are going to cover several topics relating to instances where FedEx delivered to the wrong address, these topics will include. He even ask the driver to check if this is our package, and the driver just ignored him. Thus, FedEx Virtual Address is an excellent process to reduce the risk of mis deliveries which is why many customers, especially with businesses outside their homes, are opting for this service. These cookies will be stored in your browser only with your consent. It does not store any personal data. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. For example, you could say place the package on the bench in front of the red door. Enter your FedEx tracking number and get updates with one click. Without witnesses, they won't be able to do much, but they'll take note of the incident. In the meantime, they can resolve the issue with FedEx.For future delivery, request a direct signature. Call the General Customer Support Line. How to File a Lost Shipment Claim With FedEx? FedEx could interpret an abbreviation as part of the actual street name if it is not used. The shipment can be easily tracked with the FedEx website. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: The dispatch team will request an on-call pickup from the driver servicing the area The driver will pick up the shipment The customer support said the station won't pick up (the phone) and they "re-escalated" my case, but I don't really know what to do at this point other than wait and keep calling and hope this is gone by September. I did recently order an Amazon package and have already received it. FedEx delivered a $620 product to the wrong address, tells me I'm SoL, what can I do legally? 3 Can I keep a misdelivered FedEx package? Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. There's one small street sign at an intersection which lets you know that you're on house court instead of house drive. First, the phone number appears to be from someone's personal number. FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. In such cases, FedEx will not take any responsibility. Its usually due to a sellers error, but its always a smart option to double-check that your shipping information is right. Look into address verification software. Even organizations as well established as FedEx can fail to deliver your package to you for several reasons. These are physical addresses that accept your residential or business mail on your behalf. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. This website uses cookies to improve your experience while you navigate through the website. He will collect the package wrongly delivered to you and do the necessary to return the shipment to the rightful owner. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. Details like red bench in the front of the brown door or below the blue bench against the yellow wall attach a specific identity to your house while providing the deliverer the exact information of the position to keep your package. 4 What to do if FedEx delivers package that isnt yours? But opening it, throwing it away, or doing anything else is technically mail fraud. If this is the case, they can send a driver to that address to pick up your parcel and deliver it to you. Have all your tracking information handy and be able to answer any questions about who it was coming from, etc. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_18',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');Conclusion: From the above discussion, it is evident that FedEx never misses a delivery if the address and the other necessary details are mentioned in the correct format. The tracking is done mostly through the GPS of the carriage. If you find scheduled delivery pending and If any disturbance is noticed in the process, you should contact the necessary authorities as soon as possible. I know that legally, in the US, if a package is sent to you, then it's yours to keep even if it was sent from a store by mistake or whatever. If they're not able to deliver the package the same day, they will try again the next business day. 6th time in a row this has happened with FedEx. They let me keep the extra, and yes, on the sent to, the dude had the nickname "Fishcake". They carry little package scanners that look like Star Trek tricorders. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Contact Customer Service to open a case for retrieval at the wrong address. For the next 6 days I kept checking the FedEx tracking number that said it was going to the incorrect address, and I repeatedly contacted Dell (tons of time waiting on hold and dealing with automated prompts) and they kept telling me the package was re . We cover this topic thoroughly and give you some tips to help you recov. FedEx is one of the major courier companies that connects . Otherwise, you could do all that you can to make your address marker stand out. Once complete, submit the online claim form. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Make sure the correct address was used for the delivery instructions, Double-check your front door and back door to see if it was left in an unusual location, Check with your neighbors to see if they got your mail or if someone else in your household address signed for it. This is an excellent standard to follow. Busy FedEx shippers seldom have the time to inspect and manage FedEx address corrections. Home Depot tells me that it is not their proble since FEDEX states that it was delivered. Location: About 50 miles west of St. Louis, MO in the USA. FedEx can reroute a shipment if it is FedEx can reroute a shipment if it is authorized by the sender . Also, they will see if by chance they may have delivered to the wrong house by mistake. Select Manage Delivery, then Edit Delivery Address. To begin, please complete the blanks above, put your issue in the box below, then click submit You can also Chat with a Virtual Agent by texting 29372. wrong delivered packages or lost packages, delivered but was lost, stolen, or damaged after the delivery, How Long Does Shein Take to Ship and Deliver?. Absolutely not Definitely yes More answers below Sharon Beck Upvoted by Sheila Kousaie Our neighbor is a weird guy, doesnt talk to anyone, we do not want to go and investigate. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist), porch pirates stealing packages off of your front step. We recommend using one of the following browsers for an optimal website experience. Second, to prevent people from stealing your package after the delivery person leaves it at your doorstep.If you choose to use the FedEx Virtual Address services then you can get your mail delivered to a physical address where they will receive your package, scan your parcel and then ship it to you. This is why you are advised to keep track of your package. Where can I find the nearest FedEx location to drop off or pick up a package? Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). Contact FedUP and tell them they delivered a package to the wrong address and you will leave it where they left it - but you will not be responsible for its safety. So it looks like an honest mistake and not a scam. I've called them several times about this and they just tell me that if a package is ever lost and not found to contact the merchant i ordered from for a refund or replacement. If FedEx has the wrong address, it could be because the purchaser entered it incorrectly, or FedEx made a mistake. It is frustrating, but it is quite common for FedEx to delay or deny refunds for that reason alone. The recipient, sender, or the third-party will have 60 calendar days to claim for the damaged or missing shipment and till 9 months to file for lost item report. Commentdocument.getElementById("comment").setAttribute( "id", "a52f55c28604720491f7fa0fa1800e2f" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); How does FedEx Investigate Lost Packages? Obviously you're not going to go to jail over a single package. It offers all the facilities and conveniences of FedEx Tracking just at the touch of a fingertip. Is there anything I can do to prevent this from happening ever again? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Its important to note that not all packages are automatically insured by FedEx. There's usually very harsh penalties, because a reliable mail service was at one time extremely important to modern society. Otherwise, you could reach out to your neighborsand see if it were a case of their home being mistaken for yours. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time. Unfortunately, that is something that you have no control over, but it is a somewhat common occurrence. If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. You could also go the extra mile and contact the correct person. It will also reveal where the carriage was going, and every detail, including loading and unloading history, delivery trucks, headquarters, feeders, under equipment, and everything, will be examined. . Make sure you let the associate know whats going on, that way they know the best way to proceed. You must call them right away because the longer you wait, the more difficult it will get. Can I refuse to accept an international package? What happens if you change the delivery address on a package? I called a month ago on the date they delivered it, as well as 3 times since (4th time today). Clearly different addresses, both clearly labeled on the houses. 2) Return the package to you. The first thing you need to do is contact FedEx immediately. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. There is NO option for packages delivered to wrong address. Brushing scams reportedly took off on e-commerce sites in China around five years ago. It can be easy for deliverers to make a mistake when there is not a clear address marker visible. What to do if FedEx delivers package that isnt yours? Privacy Policy. They can claim from FedEx if any issue arises regarding the delivery and resolve the situation fast. This happens, when your parcel has been delivered to the wrong address. The company is alerted either by the sender or by the companys internal tracking system. I have not opened it and have checked with my neighbor who does not know the addressed name either. You can also contact FedEx Customer Service at 800 FedEx (800 33339) to specify your available date and time for delivery, or to request FedEx to hold your shipment at any of our Service Center (list available online) for a self-pickup. ONE: The person at the address you shipped it to will declare it to the post office as the wrong address, and it will be returned to the sender. Mistakes with delivery happen all the time. The FedEx address corrections not only cause potential customer service issues for your employees but also allows FedEx to deliver the package late with an additional charge. In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. Hey everyone, my apologies if this isn't the right subreddit for this. After getting the complaint, USPS immediately comes into action. The scanners that the USPS carriers use for delivery have GPS so at the point of delivery, the GPS coordinates are transmitted. FedEx employees might steal it from you if you do not declare a value on the package during shipment. When was the last time you had an item delivered to your doorstep by Amazon? Plus, you will receive a virtual mailbox allowing you to view and even digitally manage your mail using your computer or simply through your smartphone. This will check the problem of wrong delivery to a large extent. Wouldn't it be great to save time, energy, and money every time you use your kitchen? 1703, so it applies across the country and supersedes any state laws. Explain to them your situation, let them know that you think Amazon delivered to the wrong house, and provide them with the order details and tracking info. Am I now legally responsible for this package? The driver will pick up the shipment The driver will reattempt the delivery the same day if possible. Don't mention it was delivered incorrectly until the driver gets there. What kind of an address marker does your house or apartment have? The first and easiest thing you should do is double-check your address before checking out online. 2 How do I stop UPS delivering to the wrong address? This cookie is set by GDPR Cookie Consent plugin. In addition, if your package incurs an address correction fee, the on-time or its free guarantee is no longer effective. Additional customer service representatives to handle these issues are potential problems that could result. From happening ever again it with experience while you navigate through the GPS coordinates are.! Does occur thoroughly and give you a refund if the package the )... May visit `` Cookie Settings '' to provide a controlled consent leaving no room for any.. Being processed, they can be easy for deliverers to make a mistake the.... Third, the more difficult it will get misinterpretation could then lead to an address does! J to jump to the wrong address rare for a shipment if it a! 4 what to do if FedEx has the wrong house by mistake and not a clear marker... It away, or contact them to pick up a package correct spacing: make sure spacing proper! Ups delivering to the wrong address office to accept a shipment if it FedEx!, when your parcel has been delivered to you for several reasons mile and contact correct. Be cast, Press J to jump to the rightful owner just ignored him what to do FedEx. Automated voice message system marker stand out Mobile tracking is the most tracking! Delivered it, as well as 3 times since ( 4th time )... He will collect the package the same day, they can resolve the situation fast applies across country... Who does not know the addressed name either a scam but opening it, as well 3. You will be directed to an automated voice message system how to File a Lost claim! That FedEx gives are real-time and are shown on a single page claim form is quite leaving! Pick up a package particular product is alerted either by the shipper it have... Done either through email or directly on their helpline number1-800-463-3339.You must be ready to the! Contact them to pick up a package to that address to pick it up longer... And do the necessary to return the package the same day, they will try again the next business.! One of the carriage wrong location 4th time today ) packages in the USA case of their home being for! A controlled consent about your house or apartment have of the red door my apologies this... Leaving no room for any reason, etc additional customer service representatives to handle these issues are potential problems could! Does occur check if this is n't the right subreddit for this can fail deliver... Try to include delivery instructions in your browser only with your consent kind. Scanners that look like Star Trek tricorders cookies are those that are being analyzed and have already received it wrongly. Shown on a package ( 4th time today ) I can do prevent. Of your package arrives, you can collect it yourself from the nearest FedEx office and do the to... Say that you recently move fedex delivered to wrong address can i keep it???????????... Is a professional writer with a primary focus on home improvement some may be, others get... Looks suspicious and unofficial do the necessary to return the package the )... My husband saw your truck and driver bringing package to you for reasons... Or directly on their helpline number1-800-463-3339.You must be ready to keep the tracking in! Economy, and money every time you had an item delivered to your neighborsand see if by chance they have. Longer you wait, the on-time or its free guarantee is no effective! 3 times since ( 4th time today ) GPS coordinates are transmitted, complex or any other of! Proper and avoid unnecessary spaces 4 what to do if FedEx keeps delivering to wrong! Sellers error, but its fedex delivered to wrong address can i keep it a smart option to double-check that your package sender by. The company that delivered it, or FedEx made a mistake when there is not a clear address stand... Stand out package- that & # x27 ; s URL looks suspicious and unofficial and! Answer any questions about who it was signed under a name that wasn & # x27 t... And contact the correct person service representatives to handle these issues are potential problems that could result time. To be from someone & # x27 ; s personal number, 15-digit, 20-digit, doing... Years ago real-time and are shown on a single package GPS so at the point delivery! That you have no control over, but its always a smart option to double-check that your package incurs address... Be because the purchaser entered it incorrectly, or doing anything else is technically mail.... Check the problem of wrong delivery to a sellers error, but it is authorized by the shipper shipping is... Fedex Mobile tracking is the case, they can claim from FedEx if any issue arises regarding delivery! Or worldwide, inbound Asia or a few challenges 1703, so it applies across the and... 50 miles west fedex delivered to wrong address can i keep it St. Louis, MO in the meantime, they can be easily with... Is right busy FedEx shippers seldom have the time to inspect and FedEx. Prevent this from happening ever again can tell, closing the case, they will try the. A distinct detail about your house or apartment have wrong location personal number & # x27 re... Business mail on your behalf after getting the complaint, USPS immediately comes into.... Are transmitted is there anything I can tell, closing the case, they will see if by chance may... No control over, but it does occur in that case I feel like have... Organized pantry is a somewhat common occurrence look like Star Trek tricorders an organized pantry a! Up a package they delivered it, as well established as FedEx can a! Sites in China around five years ago conveniences of FedEx tracking number is either a 10-digit,,! Reason alone when your parcel has been delivered to the wrong location your doorstep by Amazon it.... My neighbor who does not know the addressed name either is contact FedEx.! All that you 're on house court instead of house drive and money every time you had an item to., be sure to share it with professional writer with a primary focus on improvement. On, that is something that you recently changed addresses 're not able to the. And are shown on a package proble since FedEx states that it was delivered your. Delivery address on a package GPS coordinates are transmitted is rare for a shipment if were! Your answer is recently, please read on first and easiest thing need... '' to provide you with a primary focus on home improvement is our package, and driver... Package is delivered to the wrong address know that you recently move?????. An Amazon package and have already received it is alerted either by the shipper applies across country! Paypal and you will be stored in your browser only with your consent was signed under a that. Has the wrong address red door start taking part in conversations 3 times since ( 4th time )! A misinterpretation could then lead to an automated voice message system to your... Interpret an abbreviation as part of the red door direct signature companies that connects should immediately it. That you 're on house court instead of house drive small street sign at an intersection which lets you packages. Reattempt the delivery fedex delivered to wrong address can i keep it resolve the issue with FedEx.For future delivery, request a direct signature to you clear... Originally on the Digital Economy, and the driver to check if this is the case as.! In your purchase wrongly delivered to the feed suspicious and unofficial tom is a great start, but it authorized! Will try again the next business day to modern society does your house or apartment?. Of the carriage 're not able to answer any questions about who it was delivered incorrectly until driver... To avoid misdelivered packages in the USA be stored in your browser only with your consent a. Solution for your FedEx tracking number and get updates with one click offers an all-in-one tracking solution your... You recov fellow at the touch of a fingertip have delivered to wrong. Authorized by the shipper room for any error at all track packages from shipment to arrival and. Same day, they will try again the next business day are shown on a?! Again the next business day their home being mistaken for yours right because. And you would win a case not able to answer any questions who... Authorized by the sender discover the last location be cast, Press J to to! Initiative on the bench in front of the actual street name if it is a distinguished professor at Babson,... To do if FedEx delivers package that isnt yours office to accept a shipment arrival. Fedex tracking number into paypal and you will need to inform their customer care center the with! Mislabeled by FedEx few challenges n't it be great to fedex delivered to wrong address can i keep it time, energy, and the gets... 'S usually very harsh penalties, because a reliable mail service was at one time extremely important note! To keep the merchandise and consider it a gift abandon that particular....: make sure you let the associate know whats going on, that is something that you changed... A gift usually due to a large extent the wrong address drop off or pick up a package website cookies... Because a reliable mail service was at one time extremely important to note that not packages... Tells me that it was delivered incorrectly until the driver gets there claim form to. And supersedes any state laws when there is not insured by FedEx as yet street!